Shipping Policy
Order Processing
At The Brass Company(Operated by Suman Saxena), we are committed to ensuring that your shopping experience is seamless and enjoyable. Our shipping policy is designed to provide you with clear information about our shipping procedures and timelines.
Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email.
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
We offer free standard shipping for all orders over ₹500. Delivery typically takes 5-10 business days as we source directly from local artisans who craft each item with care and do not deal in large quantities. Please note that delivery times may vary depending on your location. Currently, we do not offer international shipping, but this option will be available soon.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.
Important Notes
- Delivery Delays: While we strive to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or other factors beyond our control.
- Shipping Address: Please ensure that the shipping address provided is accurate and complete to avoid any delivery issues.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at admin@thebrasscompany.com. Our customer service team is here to assist you.
