Cancellation Policy
Cancellation Terms
At The Brass Company(Operated by Suman Saxena), we strive to process and deliver your orders as quickly as possible. You can cancel your order within 12 hours of placing it, but please note that cancellations are only allowed for Cash on Delivery (COD) orders. Once the order has been shipped, cancellations are not permitted.
How to Cancel Your Order
- Initiate Cancellation: To cancel your order, please contact us within the 12-hour window by visiting the Contact Us page and selecting your preferred method of communication.
- Details Required: In your message, include "Cancel Order" along with your full name, order number, city, and contact number.
- Confirmation: Our team will process your cancellation request and confirm the status of your order.
Important Notes
- Timely Action: Ensure you request a cancellation within the specified 12-hour period to avoid any issues.
- Order Status: If your order has already been shipped, we regret that we cannot process a cancellation.
By placing an order, you agree to adhere to our cancellation policy.
